Privacy Policy

1. Introduction

Welcome to NovaGo mobile application ("App"). AMBER OFFICE SUPPORT LTD ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NovaGo mobile application.

By downloading, installing, or using NovaGo, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our App:

Account Information: User ID, username, email address, avatar, and profile information
Contact Information: Phone number, email address
Financial Information: Bank account details, payment information, withdrawal records
Identity Information: Identification numbers (CPF, CNPJ), identification type
Authentication Data: Login credentials, tokens, and session information

2.2 Device Information

We automatically collect certain information about your device, including:

Device Identifiers: Advertising ID (GAID), device ID, MAC address, Android ID
Device Characteristics: Device model, manufacturer, brand, operating system version
Hardware Information: Screen resolution, memory capacity, network type
App Information: App version, package name, installation time
System Information: Developer mode status, emulator detection, tablet detection

2.3 Usage Information

We collect information about how you use our App:

App Activity: Task completion, reward earnings, withdrawal activities
User Behaviour: Navigation patterns, feature usage, interaction with content
Performance Data: App crashes, performance metrics, error logs

2.4 Analytics and Tracking Information

We use third-party analytics services to collect:

AppsFlyer Data: Attribution data, conversion tracking, media source information
User Events: Custom events, user actions, engagement metrics
Referral Information: Invite codes, referral tracking, affiliate data

Third-Party Services: We use the following third-party services that may collect information:

AppsFlyer: For mobile attribution and analytics. You can view their privacy policy at https://www.appsflyer.com/legal/privacy-policy/
Google Play Services: For advertising ID collection and device information. You can view Google's privacy policy at https://policies.google.com/privacy
TopOn: For advertising network services and monetization. TopOn may collect device information, advertising identifiers, and usage data for advertising purposes. You can view their privacy policy at https://www.toponad.com/privacy-policy
Pangle: For advertising network services and monetization. Pangle may collect device information, advertising identifiers, and usage data for advertising purposes. You can view their privacy policy at https://www.pangleglobal.com/privacy

3. How We Use Your Information

3.1 Primary Purposes

We use the collected information for the following purposes:

Account Management: Creating and managing user accounts, authentication, and profile maintenance
Service Provision: Providing task completion, reward distribution, and withdrawal services
Communication: Sending notifications, updates, and customer support communications
Security: Preventing fraud, ensuring account security, and detecting suspicious activities

3.2 Analytics and Improvement

We use your information to:

Analytics: Analyse app usage patterns, user behaviour, and performance metrics
Improvement: Enhance app functionality, user experience, and service quality
Research: Conduct research and development to improve our services

3.3 Marketing and Advertising

We may use your information for:

Personalisation: Providing personalised content and recommendations
Advertising: Delivering relevant advertisements and promotional content
Attribution: Tracking the effectiveness of marketing campaigns and user acquisition

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in:

Analytics Services: AppsFlyer for attribution and analytics
Advertising Services: Google Play Services for advertising ID collection, TopOn and Pangle for advertising network services
Payment Processing: Financial institutions and payment processors for withdrawals
Cloud Services: Data storage and hosting services
Customer Support: Support service providers

These third-party services have their own privacy policies and data handling practices. We encourage you to review their privacy policies:

AppsFlyer Privacy Policy: https://www.appsflyer.com/legal/privacy-policy/
Google Privacy Policy: https://policies.google.com/privacy
TopOn Privacy Policy: https://www.toponad.com/privacy-policy
Pangle Privacy Policy: https://www.pangleglobal.com/privacy

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

Legal Requests: Court orders, subpoenas, or other legal processes
Government Authorities: Requests from law enforcement or regulatory bodies
Protection of Rights: Protecting our rights, property, or safety, or that of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

Unauthorised Access: Encryption, access controls, and secure authentication
Data Loss: Regular backups and disaster recovery procedures
Data Breaches: Security monitoring and incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide Services: Fulfil the purposes outlined in this Privacy Policy
Legal Obligations: Comply with legal, regulatory, or contractual requirements
Business Needs: Maintain business records and resolve disputes

When we no longer need your information, we will securely delete or anonymise it.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format

7.2 Opt-out Options

You can:

Analytics: Opt out of analytics tracking through device settings
Advertising: Limit ad tracking through your device's advertising settings
Communications: Unsubscribe from marketing communications

7.3 Account Deletion

You may request deletion of your account and associated data by visiting our Account Deletion Page or contacting us at [email protected].

8. Children's Privacy

NovaGo is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Third-Party Services

NovaGo may contain links to third-party websites or services and integrates with third-party services for analytics and advertising purposes. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10.1 Third-Party Services We Use

AppsFlyer: We use AppsFlyer for mobile attribution, analytics, and user engagement tracking. AppsFlyer may collect device information, advertising identifiers, and usage data. For more information, please review their Privacy Policy.
Google Play Services: We use Google Play Services to collect advertising identifiers (GAID) and device information for analytics and advertising purposes. Google may collect and process this information according to their Privacy Policy.
TopOn: We use TopOn for advertising network services and monetization. TopOn may collect device information, advertising identifiers, and usage data for advertising purposes. For more information, please review their Privacy Policy.
Pangle: We use Pangle for advertising network services and monetization. Pangle may collect device information, advertising identifiers, and usage data for advertising purposes. For more information, please review their Privacy Policy.

10.2 Your Choices Regarding Third-Party Services

You can opt out of AppsFlyer tracking by following the instructions in their privacy policy
You can limit ad tracking through your device's advertising settings
You can reset your advertising identifier through your device settings
You can opt out of TopOn and Pangle advertising tracking through your device's advertising settings

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

App Updates: Posting the updated policy in NovaGo
Email Notification: Sending an email to registered users
In-App Notifications: Displaying a notification within NovaGo

Your continued use of NovaGo after any changes constitutes acceptance of the updated Privacy Policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.